Privacy Policy

At Dr. Glo Aesthetics & Wellness Clinic, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our clinic, website, social media pages, or contact us through online forms, WhatsApp, phone, or other communication channels.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Name

  • Phone number

  • Email address

  • Age and basic demographic information

  • Appointment and consultation details

  • Information about your skin, hair, aesthetic, or wellness concerns that you voluntarily provide

  • Treatment preferences and relevant consultation information

  • Photographs or videos provided or taken with your consent for treatment documentation or marketing purposes

  • Information submitted through enquiry, appointment, contact, or lead-generation forms

  • Website usage information such as IP address, browser type, device information, and pages visited

  • Any other information you voluntarily provide to us

We only request information that is reasonably necessary for providing our services, responding to enquiries, scheduling appointments, improving our services, or fulfilling other legitimate business purposes.

2. How We Use Your Information

We may use your information to:

  • Schedule and manage appointments

  • Respond to enquiries and requests

  • Provide consultations and treatments

  • Communicate with you regarding appointments, treatments, and clinic services

  • Provide information about our skin, hair, laser, aesthetic, and wellness services

  • Send promotional communications where permitted and where you have provided appropriate consent

  • Improve our services and customer experience

  • Maintain internal records

  • Process payments where applicable

  • Comply with applicable legal and regulatory requirements

  • Prevent fraud, misuse, or unauthorized activity

3. Health and Treatment Information

Information relating to your skin, hair, aesthetic treatments, medical history, photographs, or treatment progress may be considered sensitive personal information.

We will take reasonable measures to protect such information and will use it only for legitimate purposes such as consultation, treatment, documentation, communication, or other purposes for which you have provided appropriate consent.

4. Photographs and Videos

We may take photographs or videos during consultations or treatments for clinical documentation, treatment monitoring, or other legitimate purposes.

We will not use your identifiable photographs or videos for advertising, social media, websites, testimonials, or promotional materials without obtaining appropriate consent.

You may withdraw your consent for future promotional use by contacting us. Withdrawal of consent will not affect processing that has already occurred lawfully before the withdrawal.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted service providers, employees, professionals, technology providers, payment providers, communication platforms, advertising platforms, or other third parties where reasonably necessary to provide our services or operate our business.

Where required, such parties will be expected to handle information appropriately and securely.

We may also disclose information where required by applicable law, court order, government authority, or regulatory requirement.

6. Marketing and Advertising

If you provide your contact information through our website, social media, advertisements, enquiry forms, WhatsApp, or other channels, we may contact you regarding your enquiry, appointment, or requested services.

Where required, promotional communications will be sent only with appropriate consent.

You may request to stop receiving promotional communications at any time.

7. Cookies and Website Technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to:

  • Improve website functionality

  • Understand website traffic and usage

  • Measure advertising performance

  • Improve our marketing campaigns

  • Provide a better user experience

You may be able to control cookies through your browser settings.

8. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining treatment and business records, resolving disputes, complying with legal obligations, and protecting our legitimate interests.

The retention period may vary depending on the type of information and applicable legal requirements.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of information where legally permissible

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Raise concerns regarding how your information is handled

To exercise these rights, please contact us using the details provided below.

11. Third-Party Links

Our website, social media pages, or communications may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

12. Children's Privacy

Our services are primarily intended for adults. If information relating to a minor is collected, we may require appropriate consent from a parent or legal guardian, where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on our website with the revised effective date.

Contact Us:

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Dr. Glo Aesthetics & Wellness Clinic
Location: Hosa Road, Bangalore, Karnataka, India
Phone: 9071357917

We will make reasonable efforts to respond to privacy-related requests within an appropriate period.